Internal FAQ and owners

Sales team1 min read

The 95% figure. The founders expect most users (Alex's figure: 95%) to spend most of their time in Holly. An expectation, not a measurement. Internal only.
Can Holly do everything in Dom's document? Almost anything. Test before you show it, and if it cannot, do it on screen: "Quicker to do this one by hand."
"Raises a ticket". Holly spots faults and raises them with our team. Do not describe the mechanism or imply it fixes faults itself.
Usage limits. Say you will confirm, and ask John Cooper. Never discuss cost to serve, run cost or margin outside the founders.
Someone wants Auto-publish on LinkedIn. Do not refuse: it is their decision, per person. You recommend a person approves every post. Until Dom confirms it is live, do not set it up or demo it; refer to John Cooper.
The mascot. The kinkajou mascot has been referred to internally by the product's name. Public use is held back: do not mention or show it.

Topic	Owner
Holly behaviour and bugs	Dom Watts
Deals, pilots, trials, anything off the price list	Alex or John Cooper
Data, LinkedIn terms, AI disclosure, written assurances	Karl Foster
Infrastructure and security detail	Neil Flannery, via John

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